You can find the answers to the questions we are frequently asked about our palletised distribution services. If you don’t see the answer to your question, you can always contact one of our sales representatives who will be happy to assist you.
Each consignment is issued a unique tracking ID, which can be used on the appropriate
network system to track deliveries. You can find the links below:
Palletways Tracking: https://www.palletways.com/track-order
TPN Tracking: http://www.tpnconnect.com/Tracking
Or you can contact our customer services department who will be happy to assist you.
A tail lift is a lift that is permanently attached to the rear of the delivery vehicle that allows the palletised load to be lowered to the ground or raised to the level of the truck bed without the need for a forklift truck.
The preferred maximum weight for tail lift delivery is 1,000 KGS but by arrangement, we can increase this to 1,200 KGS.
Epod is the electronic capture of a digital signature and or photo evidence to prove
delivery was completed.
We have a facility to distribute parcels utilising our membership with the Hazchem
Amendments to current consignments can be requested over the phone but may incur
further charges and should be backed up with an email confirmation of the change. Contact us if you need to make amendments to your consignment.
A Premium delivery is expected to arrive the next working day (excluding bank holidays). An
Economy service will see delivery within 48 hours of dispatch but at peak times, or in a
situation beyond normal conditions, be up to 72 hours.
Yes, we can deliver to most UK mainland postcodes on a Saturday. These deliveries do
incur a surcharge and you should check the postcode with customer services before
sending to make sure it is achievable.
Yes, we can collect goods and wrap them (only). This will incur a surcharge. Please note
that wrap is only a weather protection and does not act as a suitable product to secure the
goods to the pallet base. Contact us to arrange this service.
Goods should be secured to the pallet base using straps or banding or rope to make sure
the goods cannot move during transit. The pallet should then be wrapped using a suitable
shrink wrap to protect the goods from dust and or weather elements. Goods should also
be clearly labelled. Please note that a driver reserves the right to not collect goods if he
deems them to be unsafe to travel.